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3 Services Tips from Someone With Experience

How To Protect Your Business Against Unfair Chargebacks

Consumer law is created in order to protect customers whenever they are using their credit cards. In the event that someone steals their credit card details and the merchant refuses to give them a refund, they can get in touch with their credit card company in order to receive the refund they deserve. Although this benefits the customers, the same thing cannot be said for the merchants.

Chragebacks are perfectly legal and every customer has the right to request for one but too much chargebacks against a merchant is bad news for his entire business. This is because the fees and fines the bank charges the merchant for chargebacks can easily pile up. This is the least of their problems because the bank can even terminate the merchant’s account which will leave his business disabled. This is a major problem for merchants considering the fact that they cannot apply for another account for the next five years.

According to the chargeback company, merchants can prevent this from happening by simply controlling the number of chargebacks they receive. Although there will always be customers that would take advantage of chargebacks just to gain free items, this doesn’t mean that merchants should just take this abuse.

Listed below are some effective ways on how to defend your business against unfair chargebacks.

1. Your business must have an excellent customer service.

According to the chargeback company, merchants can easily prevent chargebacks by simply offering superlative customer service. Remember that excellent customer service should be the foundation of your business. Provide your customers with a lot of options to get in touch with you, including a landline number or a cheap web chat. It will also benefit your business a lot to train your customer service team so that they can easily handle difficult customers.

2. Be clear when it comes to the items your customers are buying.

According to the chargeback company, by simply providing our customers with a good product description, we can cut down the number of chargebacks we receive. If you have a detailed description for every product that you are selling, there won’t be room for any misunderstandings.

3. You have to be vigilant when it comes to fraud.

According to the chargeback company, you can easily avoid chargebacks by simply, being vigilant to fraudulent activities. Invest on the training of your employees to make sure they are capable of spotting any fraudulent transactions.

4. You should implement a secure payment system.

Because online fraudsters are always one step ahead of you, you need to level up your game. According to the chargeback company, merchants will avoid chargebacks if they decide to implement a secure payment system. Make sure that your network systems are secured and that you protect your valued cardholders.

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